1。The Quality of YEYE’s craft​

1-1。What is the material does YEYE use?

A: Our products are mostly made from Polyresin material. Also we can use various materials of clay, iron, copper, steel, and PVC plastic…etc. to produce.

1-2。What kind of polyresin craft does YEYE make?

A: As polyresin material is moldable to make various products, we make souvenir/gift items, such as fridge magnet, keychain, opener, ring bell, and cuckoo clock…etc.

1-3。Except polyresin products, are there other material’s products can you make?

A: For example: Pin, PVC soft magnet, mixing stirrer and Lenticular (3D printing)…etc.  Please visit our product page for more information.

1-4。Can I do my own design/customized design/OEM?

A: You are welcome to provide your own designs, which will be unique and different from others in the market.

1-5。Do you have product catalogue I can select?

A: For your reference, please download the standard catalogue , which are mostly customized designs. 

However, we have our own open-designs and you are welcome to place orders on them.  Please contact YE YE sales team for further information.

1-6。Is YE YE a trading company, or factory?

A: Since 1981, we established manufacturing facilities in Hanoi, Vietnam. Our main office and showroom are located in Taipei, Taiwan.

2-1。What is YEYE sample process?

A:  Please download our sample process (PDF File, 2MB).  There are basically two steps: Clay mold & Color sample.

2-2。How can I send you design if I don’t have designers to make layout?

A: If you can provide photos or drawings, we can combine the elements you want to become a design for sampling.

2-3。What computer file format do you need?

A: Please send us either of the following format:

Photoshop (PSD file), Illustrator (AI file), JPG file, PNG file, PDF file, or even photos taking from your mobile phone.  As long as the image is clear enough for sampling.

2-4。How long does it take for sample-making?

A: For making clay mold, it takes about 10 days; for making color sample, it takes about 10 days.

2-5。Who makes the sample?

A: We have sample-making department in our factory. We train our own sculptors and painters in order to control the quality.

3-1。What is the production time (production lead-time)?

A: Our production time is around 60-90 days, after sample confirmed and receiving your order confirmation.

The production time may be varied due to hot seasons, please contact us for further information.

3-2。What is the MOQ (Minimum Order Quantity)?

A: MOQ is 1,000pcs per design.  However, MOQ and the unit price are varied with different items.  Please contact us for further information.

3-3。What is the package for my products?

A: It depends on the size of product.  For example, our standard package for regular size 5x7cm polyresin magnet is :

Wrap a bubble bag or PE form per piece.
Pack 125pcs into one inner box
Pack 250pcs into one master carton (2 inner boxes)

3-4。What other package I can choose?

We provide multiple packages for your selection. For example, OPP bag with or without header/ Blister/ PVC box/ Kraft paper box… 

4-1。What kind of shipping method I can use?

A: The shipping can be arranged by sea / by air / by courier (DHL/FedEx). However, if your product includes magnets or batteries, we highly suggest to ship by sea.

4-2。What is YE YE’s trade term?

A:  The trade term is FOB Haiphong, Vietnam.

It means products are “Free On Board” at Haiphone port, Vietnam. 

You do not need to pay local charge and Custom declaration in Vietnam. 

You are in charge of transportation fee and Custom clearance fee in your country.

4-3。How much should I pay for shipping?

A: The shipping fee is not included in our quotation. Please contact your forwarder and they can provide all related expense of your shipment.

4-4。I do not have forwarder; can you arrange shipping for me?

A: We can recommend forwarder agents in your country, and you can contact them for shipping arrangement.  If you still do not want to handle the shipping, we can surely arrange for you.

4-5。How long is the shipping time?

A:  Approximately for sea transportation time can be as below:

  • From Vietnam to Japan port: 10 days
  • From Vietnam to Singapore port: 7 days
  • From Vietnam to Germany port: 40 days
  • From Vietnam to Switzerland: 45 days for sea, 7 days for inland transportation.
  • From Vietnam to France port: 45 days
  • From Vietnam to USA port (West coast): 40 days

* The above information is only for your reference..

4-6。What is the document of FORM A / FORM B / FORM AJ?

A: The document of FORM A / FORM B / FORM AJ is a Certification of Origin and to qualify for the elimination or reduction of tariffs, which depends on different countries.

Our factory is located in Vietnam. Please check with your forwarder and confirm if you need this document. When the products are ready for shipment, we can apply this document (Certification of Origin) for you. 

5-1。What is the payment term of YEYE?

A:  Our payment term is 30% deposit by T/T upon order confirmation; 70% balance by T/T before shipment.

5-2。Is there any minimum order amount request?

A: If the order amount per shipment is less than US$3,000, the extra handling charge US$250 is required.

5-3。What is the payment method I can use?

A:  For the amount under US$ 1,000, we accept PayPal and T/T (Telegraphic Transfer).

For the amount over US$ 1,000, please arrange T/T to our bank account.